At Avenue Twenty Media, we stand behind the quality of our services. This Refund Policy outlines the conditions under which you may request a refund.

1. Seven-Day Money-Back Guarantee (Intro Offer Only) — We offer a 7-day money-back guarantee to first-time users of our AI Receptionist service. To be eligible:

(a) You must request the refund within 7 calendar days of activation.

(b) The service must not have been heavily customized or altered.

(c) You must contact us via email at [email protected].

If approved, refunds are processed within 3–5 business days to the original payment method.

2. Non-Refundable Services — The following services are non-refundable:

(a) Website development or design work once started;

(b) Monthly AI marketing retainers after the first 7 days;

(c) Any consulting or strategy sessions already delivered;

(d) Fees associated with paid ad campaigns or software licensing.

3. Subscription Billing — All recurring services are billed monthly or annually, as specified at signup. You may cancel at any time, but we do not issue pro-rated refunds for unused time unless covered under the 7-day money-back guarantee. To cancel a subscription, please email:

[email protected]

4. Chargebacks & Disputes — If you initiate a chargeback through your payment provider without first contacting us, we reserve the right to deny future service and report the issue to relevant platforms. We’re happy to resolve any concerns directly.

5. Policy Changes — Avenue Twenty Media reserves the right to update this Refund Policy at any time. The version posted at the time of your purchase will apply.

📬 Contact Us —

For refund requests or questions about this policy, email:
📧[email protected]